FAQ

Yes, posting service requests on Service Universe is absolutely free to all Users. There also no charge for receiving and reviewing the providers’ bids.

That is correct. Your contact information or exact address will not be shared with providers at this stage. This information will only be available to the provider selected for the job.

Users will be required to provide any relevant details and a valid credit card authorization. There is no charge for posting tasks.

Yes, users can directly award their tasks to the service provider of their choice.

We'd like to suggest a few good options:

• Ensure that your current posting is clear and contains all required information. Edit the posting as necessary.

• Reject any unwanted bids and allow more time for other providers to bid.

• Cancel the unsuccessful posting and repost the task with updated descriptions and terms.

Yes, users can update the task description, the preferred budget, and the due date at any point before bid acceptance.

Well done on submitting your new task! Now, it's time to decide on a Provider who can assist you in its completion. However, how do you go about selecting the most suitable individual? 

Here are some suggestions:

• Review the offer price and other details.

• Check out their profile page: Visit the Provider's profile page to gather more information. 

Look for the following:

• Personal message: Read what they have written about themselves. This may give you an idea of their skills, experience, and expertise.

• Portfolio & Promo Video: Check if they have uploaded any past work to their portfolio. This can give you a glimpse of their capabilities and the quality of their work.

• Star rating and reviews: Pay attention to the Provider's star rating and reviews from previously completed tasks. This feedback can provide valuable insights into their performance and customer satisfaction.

• Ask questions: If you still have doubts or need more information, you can use the Chat to ask specific questions to the Provider. However, remember that Service Universe prohibits the public sharing of private contact details, business names, personal information links, or 3rd party links containing private information. For more details, refer to the Terms and Conditions.

Remember, there's no obligation to accept an offer until you're completely confident. Take your time to choose the Provider who best suits your needs and can successfully complete your task. Good luck!

Yes, users can request a short "due by" timeline for their tasks. However, it can't be less than 3 hours. Please also ensure to add a clear urgency requirement to the task description and notes.

For a variety of reasons, the Provider may wish to cancel the task in favor of a cash payment. However, research indicates that it may be related to fraudulent behavior. Generally, when it comes to cash bargains on the platform, if something appears too good to be true, it usually is. Therefore, we recommend keeping your task on Service Universe until it is completed. We can provide peace of mind with a secure payment system, additional insurance, dispute resolution, and a support team when a task is finished on the platform.

Note that payments outside Service Universe are a breach of Terms and Conditions.

If a Provider offers you a cash deal to cancel, kindly decline and indicate you'd rather stay on Service Universe. If you feel uncomfortable at any point during this type of interaction, please contact us so that we can assist you.

When creating a task, it's important to provide a detailed and clear description for Providers to understand what you need to be done. This ensures that both you and the Providers are on the same page right from the start. It also helps Providers come prepared with the correct equipment and materials, avoiding any delays in completing the task.

Based on our observations, a good task description includes the following:

• All relevant details about the task.

• A preferred budget that covers the entire cost of completing the task.

• Additional information such as photos, measurements, model numbers, and materials needed.

Here is an example of a well-written task description and one that could use some improvement:

Good description: I require help with maintaining my yard, which is roughly 0ft by 30ft in size, as the grass has grown to about 1ft. tall. Additionally, I need assistance with pruning ten pot plants, and pictures of them are provided with this request. Since my green bin is full, please plan to dispose of the clippings. As I work during weekdays, I prefer early afternoon availability on either Saturday or Sunday. It would be greatly appreciated if this task could be completed before mid-May.

Good notes: You'll need to bring your own lawn mower.

By providing a good description like the “Good” example, you'll attract Providers who understand the requirements and can complete the job effectively.